Consumer Rights Act Awareness
All organisations have to comply with the Consumer Rights Act. This means that goods and services have to meet certain standards, customer complaints should be dealt with professionally, and ensure terms and conditions protect both the customer and provider. This course has been built and designed to provide awareness on how we should behave as a business to protect the business and consumer.
The Consumer Rights Act applies to you if you supply products or services to individual consumers and doesn’t apply if you’re selling to a business. It’s important to remember that business-to-business trading is not covered under the Consumer Rights Act.
3
Sections
30m
DURATION
20
question test
Free
Test retakes
Certification
provided
Target audience
The target audience for this course is all employees.
Learning outcomes
- To understand the importance of the Consumer Rights Act and who it applies to
- To know how to handle and resolve customer complaints
- To know how to comply with the Consumer Rights Act
Learning Path
This section covers what the Consumer Rights Act is and how it applies to you.
Time: Approximately 9 minutes
This section looks at the process of dealing with customer complaints and how to resolve them if the issue can not be resolved amicably.
Time: Approximately 7 minutes
n this section, we cover the importance of fair and concise terms and conditions and specific terms that shouldn’t be said in a policy or contract.
Time: Approximately 6 minutes
Interested in a course bundle to save money?
After completing your course:
- Certificates available immediately on PDF
- Prove compliance anytime
- Easily manage all your staff's certificates in your free LMS
- Users can access their certificates anytime from their profile
- White label certificates with your own company logo
Why choose ProCompliance?
With 20+ years experience, our dedicated professionals bring a comprehensive understanding of the intricacies and evolving landscape of health
and safety regulations, bringing our clients peace of mind when it comes to partnering with ProCompliance.
Content written by experts
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Instant certification
Once a course has been completed, you'll receive your personalised certificate, available immediately on PDF.
Unrivalled support
Every customer receives their own dedicated Account Manager to support them through their journey with ProCompliance.