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Consumer Rights Act Awareness

All organisations have to comply with the Consumer Rights Act. This means that goods and services have to meet certain standards, customer complaints should be dealt with professionally, and ensure terms and conditions protect both the customer and provider. This course has been built and designed to provide awareness on how we should behave as a business to protect the business and consumer.

ProCompliance has developed this eLearning course in line with relevant guidance and best practices. We research our content from trusted resources so you can be confident that the content you deliver to your staff is accurate, up to date, and most importantly, compliant!

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Target audience

The target audience for this course is all employees.

Learning outcomes

Learning Path

This section covers what the Consumer Rights Act is and how it applies to you.

Time: Approximately 9 minutes

This section looks at the process of dealing with customer complaints and how to resolve them if the issue can not be resolved amicably.

Time: Approximately 7 minutes

n this section, we cover the importance of fair and concise terms and conditions and specific terms that shouldn’t be said in a policy or contract.

Time: Approximately 6 minutes

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After completing your course:

sample certificate from this course that can be obtained by completing the course.

Why choose ProCompliance?

With 20+ years experience, our dedicated professionals bring a comprehensive understanding of the intricacies and evolving landscape of health
and safety regulations, bringing our clients peace of mind when it comes to partnering with ProCompliance.

Content written by experts

ProCompliance harnesses its extensive knowledge to ensure courses are not only informative but up-to-date at all times.

Approved eLearning

ProCompliance are experts in eLearning. We create our own content, and seek approval to give our clients high quality courses.

Instant certification

Once a course has been completed, you'll receive your personalised certificate, available immediately on PDF.

Unrivalled support​

Every customer receives their own dedicated Account Manager to support them through their journey with ProCompliance.