Consumer Rights Act Awareness

All organisations have to comply with the Consumer Rights Act. This means that goods and services have to meet certain standards, customer complaints should be dealt with professionally, and ensure terms and conditions protect both the customer and provider. This course has been built and designed to provide awareness on how we should behave as a business to protect the business and consumer.

ProCompliance has developed this eLearning course in line with relevant guidance and best practices. We research our content from trusted resources so you can be confident that the content you deliver to your staff is accurate, up to date, and most importantly, compliant!

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Learning outcomes

Target audience

The target audience for this course is all employees.

Learning Path

This section covers what the Consumer Rights Act is and how it applies to you.

Time: Approximately 9 minutes

This section looks at the process of dealing with customer complaints and how to resolve them if the issue can not be resolved amicably.

Time: Approximately 7 minutes

n this section, we cover the importance of fair and concise terms and conditions and specific terms that shouldn’t be said in a policy or contract.

Time: Approximately 6 minutes

After completing your course: