Consumer Rights Act Awareness
All organisations have to comply with the Consumer Rights Act. This means that goods and services have to meet certain standards, customer complaints should be dealt with professionally, and ensure terms and conditions protect both the customer and provider. This course has been built and designed to provide awareness on how we should behave as a business to protect the business and consumer.
ProCompliance has developed this eLearning course in line with relevant guidance and best practices. We research our content from trusted resources so you can be confident that the content you deliver to your staff is accurate, up to date, and most importantly, compliant!
3
Sections
30m
Duration
20
question test
Free
Test retakes
Certification
provided
People who purchased this course also purchased:
GDPR Training
Anti-Money Laundering
Anti-Bribery
Cyber Security
Interested in a bundle of courses to save money?
Free resources for this course:
Learning outcomes
- To understand the importance of the Consumer Rights Act and who it applies to
- To know how to handle and resolve customer complaints
- To know how to comply with the Consumer Rights Act
Target audience
The target audience for this course is all employees.
Learning Path
This section covers what the Consumer Rights Act is and how it applies to you.
Time: Approximately 9 minutes
This section looks at the process of dealing with customer complaints and how to resolve them if the issue can not be resolved amicably.
Time: Approximately 7 minutes
n this section, we cover the importance of fair and concise terms and conditions and specific terms that shouldn’t be said in a policy or contract.
Time: Approximately 6 minutes
After completing your course:
- Certificates available immediately on PDF
- Prove compliance anytime
- Easily manage all your staff's certificates in your free LMS
- Users can access their certificates anytime from their profile
- White label certificates with your own company logo
