Consumer Rights Awareness Training in brief: Consumer Rights Awareness Training is an online CPD accredited course from ProCompliance covering goods, services and digital content standards. It takes approx. 30 minutes across 3 sections. A 20 question test follows, so learners have their certificate as soon as they pass.
Why this training matters
The Consumer Rights Act sets out what customers are entitled to and what businesses must deliver.
Consumer Rights Awareness explains what the Consumer Rights Act 2015 gives customers and what it asks of the business. It covers customer complaints and how to resolve them, along with terms, conditions and contracts. It is for all employees, especially those who handle sales, returns or complaints.
Consumer Rights Awareness Training at a glance
| Course | Consumer Rights Awareness |
|---|---|
| Category | Business Compliance |
| Accreditation | CPD accredited |
| Governing framework | Consumer Rights Act 2015 Read the official text |
| Price | Quoted for your team: credits, this course on its own, or 12 months of access to all our courses. Request a quote |
| Delivery | Online and self paced on any device, via The Globe LMS |
| Certificate | PDF issued immediately on completion, with your logo on it |
| Provider | ProCompliance Services Ltd, United Kingdom |
What you will be able to do
- Understand the importance of the Consumer Rights Act and who it applies to
- Know how to handle and resolve customer complaints
- Know how to comply with the Consumer Rights Act
What Consumer Rights Awareness covers
What is the consumer rights act?
This section covers what the Consumer Rights Act is and how it applies to you.
Customer complaints and how to resolve them
You will look at the process of dealing with customer complaints and how to resolve them if the issue can not be resolved amicably.
Terms, conditions and contracts
The course then covers the importance of fair and concise terms and conditions and specific terms that shouldn’t be said in a policy or contract.
Who should take Consumer Rights Awareness Training
This course is for all employees.
Where this course fits
The sectors that use it most, as well as the standard it meets.
Common questions
How can my business get Consumer Rights Awareness training for its staff?
Enrol them on ProCompliance's Consumer Rights Awareness course. It runs online through The Globe LMS in approx. 30 minutes, and each learner gets a certificate as soon as they pass. It carries CPD accreditation, and it follows the Consumer Rights Act 2015. You can also try it free first, or book a demo to see how assigning and tracking it works.
Is Consumer Rights Awareness Training accredited?
This course is CPD.
Which regulations does Consumer Rights Awareness Training cover?
It follows Consumer Rights Act 2015.
How long does Consumer Rights Awareness Training take?
Approx. 30 minutes. It runs online at each person's own pace, so they can pause and resume it.
Is there a test at the end?
Yes, a 20 question test. Retakes are free, so we never charge anyone again for not passing first time.
Do learners get a certificate?
Yes. The Globe issues a certificate on completion, so you can download it as a PDF straight away. The Globe keeps it against the learner, so you can produce it later without asking them for it.
How much does Consumer Rights Awareness Training cost?
We quote it for your team. Use credits, take this course on its own, or give your team 12 months of access to all our courses. Once we know what you need, we find the best value option for you.
