Customer Service Awareness Training in brief: Customer Service Awareness Training is an online course from ProCompliance covering what customers actually expect. It includes a ProCompliance completion certificate when they pass. It takes approx. 20 minutes online.
Why this training matters
Customer experience is what customers remember, and it is delivered by people, not policies.
Customer Service Awareness starts with what customers actually expect, then covers first impressions, tone and listening for the real need. It also teaches how to handle complaints and difficult conversations. Staff then learn how to turn a problem into a loyal customer, which is where good service pays for itself.
Customer Service Awareness Training at a glance
| Course | Customer Service Awareness |
|---|---|
| Category | Professional Skills |
| Completion record | ProCompliance completion certificate |
| Governing framework | Professional development |
| Time to complete | Approx. 20 minutes |
| Price | Quoted for your team: credits, this course on its own, or 12 months of access to all our courses. Request a quote |
| Delivery | Online and self paced on any device, via The Globe LMS |
| Certificate | PDF issued immediately on completion, with your logo on it |
| Provider | ProCompliance Services Ltd, United Kingdom |
What the training covers
We update the course as the law and guidance change, so the topics below reflect the current version.
- What customers actually expect
- First impressions and tone
- Listening and understanding the real need
- Handling complaints and difficult conversations
- Turning a problem into a loyal customer
Who should take Customer Service Awareness Training
Anyone building their professional skills, and managers developing their teams.
Common questions
How can my business get Customer Service Awareness training for its staff?
Enrol them on ProCompliance's Customer Service Awareness course. It runs online through The Globe LMS in approx. 20 minutes, and each learner gets a certificate as soon as they pass. You can also try it free first, or book a demo to see how assigning and tracking it works.
Which regulations does Customer Service Awareness Training cover?
It follows the Professional development framework.
Do learners get a certificate?
Yes. The Globe issues a certificate on completion, so you can download it as a PDF straight away. The Globe keeps it against the learner, so you can produce it later without asking them for it.
How much does Customer Service Awareness Training cost?
We quote it for your team. Use credits, take this course on its own, or give your team 12 months of access to all our courses. Once we know what you need, we find the best value option for you.
How is the training delivered?
Online, self-paced, through The Globe LMS. Managers assign it, The Globe records completion automatically, and the record sits with the rest of that person's training.
