Delivering Bad News
This online training course offers an effective approach to delivering bad news. In every professional setting, there are times when disappointing or negative information needs to be communicated. Whether it’s missed deadlines, failed projects, organisational changes or individual performance issues, effectively delivering bad news is a critical skill for employees at all levels. How that bad news is delivered can either escalate tensions and damage relationships or provide an opportunity to demonstrate accountability, empathy and leadership.
2
Sections
20m
DURATION
20
question test
Free
Test retakes
Certification
provided
Target audience
The target audience for this course is all employees.
Learning outcomes
- Understand the importance of proper delivery when sharing bad news
- Understand and identify the effect and what constitutes "bad news"
- Properly prepare before communicating negative information
- Use clear yet empathetic language during the actual delivery
- Provide context around causes objectively without making excuses
- Validate the emotional reactions and responses of news recipients
- Collaboratively explore alternative options and next steps
- Apply delivery framework techniques like LCS, SBI and Feel-Felt-Found
Learning Path
This section looks at what ‘bad news’ refers to, and how it can arise in various professional contexts, having significant impacts on individuals, teams, or organisations.
Time: Approximately 4 minutes
In this section, we look at what constitutes workplace “bad news” and how to deliver bad news professionally and effectively within the workplace.
Time: Approximately 7 minutes
Interested in a course bundle to save money?
After completing your course:
- Certificates available immediately on PDF
- Prove compliance anytime
- Easily manage all your staff's certificates in your free LMS
- Users can access their certificates anytime from their profile
- White label certificates with your own company logo
Why choose ProCompliance?
With 20+ years experience, our dedicated professionals bring a comprehensive understanding of the intricacies and evolving landscape of health
and safety regulations, bringing our clients peace of mind when it comes to partnering with ProCompliance.
Content written by experts
ProCompliance harnesses its extensive knowledge to ensure courses are not only informative but up-to-date at all times.
Approved eLearning
ProCompliance are experts in eLearning. We create our own content, and seek approval to give our clients high quality courses.
Instant certification
Once a course has been completed, you'll receive your personalised certificate, available immediately on PDF.
Unrivalled support
Every customer receives their own dedicated Account Manager to support them through their journey with ProCompliance.